FREQUENTLY ASKED QUESTIONS
- Minor variations in color may occur due to different monitor settings, lighting during photography, or natural material characteristics (if applicable).
- All product dimensions, features, and accessories are accurately presented in both the images and product descriptions.
If you receive an item that does not match the listing, please contact our customer service team immediately with photos, and we will provide a satisfactory solution (refund, replacement, etc.) promptly.
Your sales receipt is available in your account’s "Order History" or "Order Details" page.
Log in, find the relevant order, and select "View Receipt" to access or download it. For help locating it, reach out to our support team with your purchase information.
We have a 15-day return policy, allowing you to request a return within 15 days after receiving your item.
To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, contact us , If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Items sent back to us without prior return request will not be accepted.
- Available Customizations: Color/finish choices, logo engraving, text personalization, and component upgrades (varies by product; check the product page for exact options).
- Process: Select “Customize” on the product page, pick your preferences, upload art/logos (if applicable), and preview before checkout.
- Timing & Cost: Custom orders may take 3–7 extra business days and have a $20–$100 surcharge (depends on complexity).
- Limitations: Some products (e.g., safety-certified items) can’t be modified; custom orders are non-refundable/non-returnable unless defective.
- Email Notifications: Once your order ships, we’ll send a dispatch email with a direct tracking link and number (check your inbox/spam folder).
- Account Dashboard: Log in to your account, go to “Order History” → select the order → click “Track Order” to view real-time updates and carrier details.
- Guest Order Lookup: If you checked out as a guest, use our “Order Tracker” page (link in footer) — enter your order number and email to access tracking info.
- Tracking updates may take 1–2 business days to activate after dispatch.
- For international orders, use the carrier’s site or 17TRACK to follow customs clearance and local delivery.
- If tracking isn’t updating, contact our support team with your order number for help.